When offering a free session, before any booking talk.

We would love to offer you [N] hours in the [ROOM] completely free, no strings attached, as a way to show you how we work. It is capped at [N] hours (we are strict with ourselves about that!) and there is zero obligation afterwards. If you love it, our booking confirmation and simple terms take 30 seconds.

Before ANY first session, free ones too. No YES, no session; no payment (where due), no booking.

Remember: ATTACH THE TERMS PDF, always. The message carrying the PDF is the legal act of giving the cancellation information; the website link is a bonus, never a substitute. The client’s “YES please start” timestamp in WhatsApp is the record.

We are so pleased to be helping! 💛 To confirm your booking for [DAY, DATE, TIME]: we charge for time at our published rates (healing-spaces-kari.co.uk/pricing), and attached is our simple one-pager on how we work together — including your full 14-day cooling-off right and the cancellation form. You have a whole two weeks to change your mind, no reason needed. Two quick taps and we are all set: 1. Reply "YES please start" — that confirms you are happy with the terms AND that you are asking us to begin within your 14-day cooling-off period (if you ever cancelled part-way, you would simply pay for the time already given, nothing more). 2. [PAYMENT LINE from the table below — omit for free visits] Your booking is confirmed the moment both land. 💛

The email twin of the WhatsApp confirmation, for clients who prefer email.

Remember: Gmail templates do NOT save attachments — download the PDF fresh with the button here (the client sees the filename, so it stays how-we-work-together.pdf) and attach before sending.

Subject: Your booking with Healing Spaces, [DAY DATE TIME]

Dear [NAME], Lovely to speak with you! This confirms your booking for [DAY, DATE, TIME] at [ADDRESS]. How we charge: for time, per person on site, at our published rates (healing-spaces-kari.co.uk/pricing), two-hour minimum. Any sense we have given of how long things might take is a good-faith guess, not a fixed price; you can set a budget ceiling any time and we will plan inside it. How we work together: our simple terms are ATTACHED as a one-page PDF, including your full 14-day cancellation right and the cancellation form (also at healing-spaces-kari.co.uk/terms). You have a whole two weeks to change your mind, no reason needed. Could you reply "YES please start"? That confirms you are happy with the terms and that you are asking us to begin within your 14-day cooling-off period — if you ever cancelled part-way, you would simply pay for the time already given, nothing more. [PAYMENT LINE from the table — omit for free visits] Warm regards, Kari & David

The payment line, by booking type

Pick the matching line for step 2 of the confirmation. Payment is by bank transfer (no card links yet). Transfers go to David’s sole-trader account, collecting on Kari’s behalf — if the client asks about the name, the words are: “David looks after all our bookings and payments, so the account is his.” If accepting cash on the day feels right for a client, that is your call in person; we just never offer it in writing.

ANY money proposal from a client: a total, a discount, a restructure, “can you do it for X”. Never decide in the moment — send this, then forward to David.

Lovely, thank you for thinking it through! Let me look at the diary and our numbers properly and come back to you tomorrow morning. 🙏

The default answer if David has not replied within 24h of a forwarded money proposal.

Thank you for waiting! We have had a proper look and the fairest we can do is our normal way of working: our published hourly rates, keeping you posted on where the time goes as we work, and if it helps we can agree a budget ceiling so you stay in complete control of the total. 💛

Kari’s one line when cornered about money in person or in chat.

David looks after all our bookings and payments, so I will ask him to sort that out with you. He is much better at the numbers than me! 😄

To the HS Log chat on arrival, before touching anything.

🟢 [CLIENT] — in at [HH:MM], [both of us / just Kari]. Arrival walk-through video attached. [Anything changed since last session / all as we left it.]

To the HS Log chat on leaving or from the car. Paper first is fine: a photo of the finished visit card IS this message.

🔴 [CLIENT] — out at [HH:MM]. Leaving walk-through attached. Bags out: [N] rubbish, [N] recycling, [N] donation, [N] food, approved by [NAME], photo attached. Box: [+items / nothing new]. Notes: [decisions pending / condition notes / none].

Same evening, every worked day.

Thank you for today! Here is where we are: [X] hours today, [TOTAL] hours so far, which comes to £[AMOUNT] at our rates (timesheet attached or on request). Bank transfer to [ACCOUNT NAME · SORT · ACCOUNT], reference [REF]. Within 3 days keeps everything flowing smoothly. See you [NEXT SESSION]! 💛

Day 3 unpaid; pause new bookings until settled.

Just a gentle nudge that £[AMOUNT] from [DATE] is still open. Bank details: [ACCOUNT NAME · SORT · ACCOUNT], ref [REF]. We will pencil [NEXT SESSION] in and confirm it as soon as this lands, small business rules, we hope you understand! 🙏